Support

The fastest way to reach us is inside the app — no email or account needed.

📱 In the Nursly app

Settings → Help & Feedback

💡
Request a Feature
Suggest an idea and vote on what we build next.
🐞
Report a Bug
Tell us what broke so we can fix it.
💬
Contact Support
Questions about shifts, pay settings or your subscription.

Adding your email is optional — leave it if you'd like a reply. We read every message.

Can't open the app?

Email us at support@nursly.app. We usually reply within 1–2 business days.

Common questions

How do I set up my pay rates?
Open Settings → My Pay Rates and enter your hourly rate, overtime rules, night and weekend differentials, holiday multiplier and estimated tax. Nursly applies them to every shift automatically.

My shift alarm didn't ring.
The shift alarm uses Apple's AlarmKit on iOS 26.1 and later. Make sure the alarm is turned on in Settings → Shift Alarm and that Nursly is allowed to use alarms in iOS Settings → Nursly. The Shift Alarm isn't available on earlier iOS versions — there Nursly sends shift reminders as regular notifications, which follow your Silent Mode and Focus settings.

How do I add the widget?
Touch and hold your Home Screen or Lock Screen, tap Edit → Add Widget, and choose Nursly. Settings → Widget Guide in the app walks you through it.

I bought Nursly Pro but it isn't unlocked.
Open the Nursly Pro screen in the app and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

How do I cancel or get a refund?
Cancel any time in iOS Settings → your name → Subscriptions → Nursly. Payments are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

I got a new phone. Where are my shifts?
Your shifts are stored on your iPhone and are included in your regular iCloud or computer backup — restore your new phone from that backup to bring them over. Nursly doesn't sync shifts between devices through an account.